Covid 19 Safety policy
In conversation with local authorities and venues, and in line with current government guidance, we have implemented a range of measures to ensure the health and safety of our audiences and staff at all times. These measures are under constant review, and apply across all of our performances at all venues.
Arriving at the venue
We will be opening the gates for each performance at least one hour before the show start time, to allow everybody to arrive at their leisure and avoid large queues outside the venue. All tickets will be digital, and checked without contact at a social distance at the gate.
Hand sanitiser will be available and all audience members will be asked to sanitise their hands at the entrance to the performance area.
There will be an interval approx 1hr 10mins into the performance but to avoid congestion at the toilets you are welcome to use the loo at any time during the performance.
Social distancing at the performance
Each household or social bubble will be seated at a safe distance from other households or social bubbles, in line with government guidance at the time of the performance.
There will be square mats laid out in the auditorium 3metres apart from each other. One mat indicates where groups of two people may be seated.
If in a bubble of up to six people you will be asked to use 2 mats and the two extra people can be placed in the area between the mats making a total of six.
The performance will only take place if all cast members are COVID 19 free and not showing any signs of symptoms. For the safety of the audience and performers the actors will observe social distancing with audience and venue staff at all times. Use of face coverings will be in place where a 2 metre distance is not possible.
Whilst every effort will be made to socially distance the actors on stage there maybe times during the performance when actors do become closer. When this is the case we will take into account government guidelines for performance accordingly.
We’ll be managing the departure from the performance area so to avoid people crowding together same time.
If you have any symptoms of COVID-19, have been diagnosed with the virus or have been in direct contact with a diagnosed individual in the past 14 days, you must not attend the event. If you are unable to attend due to illness, fear not, you can transfer your ticket to any show in our 2021 season free of charge. Please email firstname.lastname@example.org to request a transfer.
NHS Track and Trace
The government has asked venues and events to collect and maintain records of customers and share them, where requested, with NHS Test and Trace. This is so that NHS Test and Trace can identify and inform those who may have been exposed to COVID-19, having been in close contact with somebody who has tested positive for the virus.
When booking tickets through our ticket agent ticketsource you will need to provide a name and contact phone number for all adults booking a ticket. If you are booking for under 16’s a lead contact name and number is required only.
While it is neither a legal requirement for you to provide this information NHS Test and Trace is an important tool for the NHS in the fight against the spread of COVID-19 – and we encourage all audience members to do this when booking tickets.